OBJECTIVE:

I am seeking to utilize my experience in project coordination, information technology, and supply chain in a position where I can contribute toward a company through my hard work, organizational skills, and leadership ability.

 

TECHNOLOGY

·   Microsoft Office Suites  

·   Microsoft Access

·   AS400 program (JD Edwards)

·   Project Management Software (Clarity, HP-PPM)

·   Quick Books

·   LeanKit (Kanban)Task Board

·   Crystal Reporting

·   Remedy (BMC Software)

 

EXPERIENCE

 

FULCRUM CONSULTING – Minneapolis, MN 2015 to February 2016

Project Coordinator IT Project Management Office at Delta Air Lines

·   Financial Human Resources forecasting for over 500 people.

·   Manage the Task Board using LeanKit (Kanban) software.

·   Perform project change requests for scope and budget.

·   Coordinate onshore/offshore meetings.

·   Staffing analyst monitoring time allocations.

·   Utilized Project Management theories of Agile and Waterfall to help plan segments of a project.

·   Trained new Project Coordinators on Delta Air Lines software and project management process.

 

THE JUDGE GROUP – Bloomington, MN 2014 to 2015

Project Coordinator IT Project Management Office at Express Scripts

·   Orientation Specialist for staff joining the team.

·   Administrator of the SharePoint site upgrades and archiving. 

·   Administrator of change requests using Remedy.  This leads into monitoring requests through the system for server changes, application upgrades, and new individuals joining the team.

·   Visio Organization charts for the team. 

·   Edit MS Project plans for Project Managers. 

·   Procurement Auditor for an $80M project.

·   Weekly presentation of Financials to senior management.

 

INDEPENDENT CONTRACTOR – Minneapolis, MN 2012-2014

·   Created an Access database for supply chain management.

·   Tracked mobile electronics from a store to a warehouse to meet clients’ needs.

·   Performed helpdesk analytics for a deployment of hardware to retail stores.

·   Set up contact scripts for co-workers to contact stores about mobile device returns.

·   Called vendors to update a database and prepare for a warehouse materials move.

·   Created reports of transportation, supply chain, and pricing statistics.

·   Troubleshoot SQL/Access database issues along with resetting passwords.

·   Provided customer service support for sales staff in taking orders and offering pricing to customers.

 

SYNICO STAFFING INC – Minneapolis, MN 2010-2012

IT Application Support with Cargill Transportation and Logistics

·   Monitored and maintained rail tracking program for over 150 users using SQL and Access databases.

·   Provided second and third level support of software, such as Rates Application Suite (BOURQUE systems).

·   Created Crystal Reports using Agile theory, for users in rail tracking program and BOURQUE system.

·   Distributed remedy tickets (Help Desk tickets) to the correct departments.

·   Measurements and recommendations to be proactive on Help Desk tickets using Remedy software. 

·   Performed quarterly audits of User ID’s to purge from the program.

·   Collaborated with vendors to gather data for programs I managed.

·   Trained new users on applications using WebEx and updated manuals using MS VISO.

·   Did quality assurance and testing when we moved the programs to a new server.

·   Produced a wide range of reports and project status updates, using Microsoft Project, Excel (including pivot tables and charting), and PowerPoint; and drawing from project databases and information provided by project teams and team leaders.

 

Supply Chain Coordinator with Cargill Corn Milling Rail Service Department

·   Monitored and analyzed status of rail shipments to determine impact on customers and terminals.

·   Updated rail tracking software and database to reflect accurate shipment and railcar status and trip history.

·   Entered rail and barge orders into JD Edwards System.

 

MANSFIELD OIL - Gainesville, GA 2009-2010

Plant Coordinator & Rail Logistics Specialist with C&N Ethanol Marketing Division Bloomington, MN 

· Coordinated shipments from ethanol and biodiesel plants to their customers.

· Resolved billing issues with railroads and directed fleet maintenance.

· Provided administrative support to sales staff by invoicing customers and checking accuracy of transportation bills.

· Create Transportation metrics to manage efficient rail fleet.

 

THE TORO COMPANY - Bloomington, MN 2008 (February to September)

Temporary Customer Service Associate (Direct Hire)

·   Assisted customers with inquiries such as local dealer referrals, part information, and order status and tracking.

·   Provided front line phone support to Toro parts dealers and distributors.

·   Entered in orders and complete projects as they arise.

 

US BANK – Minneapolis MN 2005-2007

Government Account Coordinator of Corporate Payment Systems    

·   Coordinated projects for clients to increase their usage of the Government Purchase Cards

·   Supported 450 Program Managers with report data on Purchase Card program by creating Excel spreadsheets. 

·   Educated clients on US Bank external technology products, helping to increase sales 16% in one year.

·   Performed daily tasks for the clients such as forcing checks, overseeing accounts that are approaching credit limits, and following up on client requests within time lines.

·   Did testing and quality assurance when moving customers from one website to another.

·   Support several large initiatives to integrate Technology services

·   Create documentation to support the projects as needed

·   Created daily tasks for the clients such as forcing checks, overseeing accounts that are approaching credit limits, and following up on client requests within time lines.

 

QUALITY TRANSPORTATION SERVICES, INC - Ashland, VA 2004-2005

On-Site Program Manager for General Mills, Inc. in Golden Valley, MN

Railcar Coordinator for General Mills outbound product shipments

·   Produced measures for meetings with the railroads on service times and facility switching issues.

·   Audited freight invoices such as storage charges and repairs.

·   Responded to customer inquiries for the mills and account representatives for rail car tracking and tracing.

·   Train new users on applications and updated manuals.

 

CARGILL, INC - Wayzata, Minnesota, 2002-2004

Railcar Analyst for Horizon Milling (Cargill Flour Division)

·   Communicated with internal and external customers to ensure products were shipped in a timely fashion.

·   Quickly provided accurate travel times and solutions to maintenance needs and railroad errors.

·   Tracked and traced the movement of railcars using a variety of computer programs.

·   Maintained a MS Access database of all railcar repairs.

·   Created a manual for a new position.

 

CARLSON WAGONLIT TRAVEL - Plymouth, Minnesota, 2000-2002

Commission Auditor

·   Audited unpaid airline commissions from contracts, resulting in $2.5 million in unbudgeted revenue annually.

·   Communicated with business travel and government branches to execute accurate accounting procedures.

·   Processed weekly airline sales reports from all North American branches.

 

EDUCATION

THE UNIVERSITY OF IOWA, Iowa City, Iowa

Bachelor of Arts in Geography, December 1999

 

 

LEADERSHIP AND SERVICE

·   President of The Twin Cities University of Iowa Alumni Club (2001-2006)

·   Board Member of the Golden Valley Park and Recreation Board (2009-present)

·   Board Member of the Cedarhurst Neighborhood Association of St. Louis Park, Minnesota (2002-2006)

·   Board Member for Cedar Lake Park Association of Minneapolis, Minnesota (2003-2007)